Terms & Conditions

Welcome to Arogya Herbals, operated by Prakrti Herbaceuticals.

These Terms & Conditions govern your access to and use of the Arogya Herbals website and your purchase of products through our website.

By accessing our website or placing an order, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or purchase products through it.

1. About Arogya Herbals

The Arogya Herbals website is operated by:

Prakrti Herbaceuticals
Address: 1342/1343, Near Hasti Bank, Lane No. 5, Dhule – 424001
Email: care@arogyaherbals.com
Phone: +91 7756977887

2. Eligibility

By using this website or placing an order, you confirm that:

The information provided by you is accurate and complete.
You are legally capable of entering into a binding transaction under applicable law.
You will use the website only for lawful purposes.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, prices, availability, and other information displayed on our website are accurate.

However, minor variations in product packaging, appearance, colour, or other visual characteristics may occur.

Customers should always refer to the product packaging, label, ingredients, directions, warnings, and other information supplied with the product.

4. Ojas Shakti and Wellness Information

Ojas Shakti is an Ayurvedic herbal wellness product intended for general wellness and vitality, as described on its product packaging and website.

Information provided on our website regarding ingredients, traditional Ayurvedic knowledge, wellness benefits, or product usage is provided for informational purposes and should not be interpreted as individual medical advice.

The product is not intended to diagnose, treat, cure, or prevent any disease unless expressly permitted and stated under applicable law.

If you are pregnant, breastfeeding, taking medication, have a medical condition, have allergies, or have any concerns about using the product, you should consult an appropriately qualified healthcare professional before use.

5. Individual Results

Individual experiences and responses to wellness products may vary.

Arogya Herbals does not guarantee that every customer will experience the same results or a particular health, wellness, energy, stamina, or vitality outcome.

Customer reviews, testimonials, or experiences published on the website represent individual experiences and should not be interpreted as a guarantee of results.

6. Product Usage

Customers are responsible for reading and following the recommended usage instructions, precautions, warnings, storage instructions, and other information provided on the product packaging.

Products should be stored according to the instructions provided on the packaging.

7. Pricing

Product prices displayed on the website may change from time to time.

The applicable price at the time an order is successfully placed will generally apply to that order, subject to obvious pricing errors, technical errors, or circumstances permitted by applicable law.

Applicable taxes, shipping charges, discounts, and promotional offers will be displayed during checkout where relevant.

8. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order confirmation indicates that your order has been received. It does not necessarily mean that the order has been finally accepted where additional verification is required.

We reserve the right to cancel or decline an order in legitimate circumstances, including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Delivery limitations
Technical errors
Other circumstances permitted by applicable law

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy.

9. Payment

We may provide multiple payment options, including:

Online payment
UPI
Debit/credit cards
Cash on Delivery (COD)
Other payment methods made available during checkout

Payment availability may depend on location, order value, payment provider, and other applicable conditions.

All payment transactions may be processed through authorised third-party payment service providers.

10. Shipping and Delivery

Orders are generally delivered within 3–7 working days from dispatch, subject to location and logistics conditions.

Delivery is governed by our Shipping Policy.

By placing an order, you agree to provide accurate delivery information, including your name, address, PIN code, and contact number.

11. Returns and Refunds

Returns and refunds are governed by our separate:

Shipping Policy
Return Policy
Refund Policy

These policies form part of these Terms & Conditions.

Please note that opened, used, consumed, or tampered-with Ojas Shakti packs are not eligible for return or refund, except where otherwise required under applicable law.

12. Intellectual Property

All content available on the Arogya Herbals website, including:

Arogya Herbals brand name
Logos
Product names
Text
Product descriptions
Photographs
Graphics
Illustrations
Videos
Website design
Layout
Icons
Original creative materials

is owned by or licensed to Prakrti Herbaceuticals and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission.

13. Prohibited Activities

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to our website or systems.
Introduce viruses, malware, or harmful code.
Interfere with website security or functionality.
Copy or reproduce website content without permission.
Use automated tools to scrape website content without authorisation.
Submit fraudulent, misleading, abusive, or unlawful information.
Attempt to interfere with another customer’s access to the website.

14. Customer Reviews and Content

Where customers are permitted to submit reviews, comments, photographs, testimonials, or other content, you agree that your content:

Is truthful to the best of your knowledge.
Does not violate applicable law.
Does not infringe another person’s intellectual property or privacy rights.
Does not contain unlawful, defamatory, obscene, abusive, or misleading material.

By submitting content, you grant Prakrti Herbaceuticals a non-exclusive right to use, reproduce, publish, display, and distribute that content for legitimate business, website, and marketing purposes, subject to applicable law.

15. Third-Party Services

Our website may use third-party services including payment gateways, courier providers, hosting providers, analytics platforms, communication services, and other technology providers.

Your use of such third-party services may be subject to their respective terms and privacy policies.

16. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website.

However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend, modify, or discontinue parts of the website for maintenance, upgrades, security, or operational purposes.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Prakrti Herbaceuticals shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer right, remedy, or liability that cannot legally be excluded or limited.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Prakrti Herbaceuticals, its officers, employees, representatives, and service providers from claims, losses, liabilities, damages, and expenses arising from:

Your unlawful use of the website
Your violation of these Terms & Conditions
Your misuse of our products
Your infringement of third-party rights

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws, disputes shall be subject to the jurisdiction of the competent courts at Dhule, Maharashtra.

Nothing in this clause prevents a consumer from exercising any statutory rights available under applicable consumer protection legislation.

21. Grievance Redressal

For complaints, questions, or concerns regarding our website, products, orders, or services, you may contact:

Grievance Officer
Prakrti Herbaceuticals
Email: care@arogyaherbals.com
Phone: +91 7756977887
Address: 1342/1343, Near Hasti Bank, Lane No. 5, Dhule – 424001

We will make reasonable efforts to review and address grievances in accordance with applicable law.

22. Contact Us

For general queries:

Prakrti Herbaceuticals
Brand: Arogya Herbals
Address: 1342/1343, Near Hasti Bank, Lane No. 5, Dhule – 424001
Email: care@arogyaherbals.com
Phone: +91 7756977887