Return Policy
At Arogya Herbals, operated by Prakrti Herbaceuticals, we are committed to providing high-quality products and a reliable customer experience.
Because our products are intended for personal wellness and consumption, returns are accepted only under the conditions specified in this policy.
1. Return Window
Eligible return requests must be raised within 3–7 days from the date of delivery.
We recommend contacting our customer support team as soon as you identify an issue with your order.
2. When Is a Return Eligible?
A product may be eligible for return or replacement if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- A product is missing from your order.
- The product received is materially different from the product ordered.
- The product was damaged during transportation.
All return requests are subject to verification.
3. Opened Products Are Not Returnable
For hygiene, safety, and product integrity reasons, opened, used, consumed, or tampered-with Ojas Shakti packs are strictly non-returnable and non-refundable.
This includes products where the original seal, packaging, or safety seal has been opened or compromised.
This restriction does not affect any rights available to consumers under applicable law in relation to defective, damaged, incorrect, or otherwise non-conforming products.
4. Condition of Products for Return
Where a return is approved, the product should, wherever applicable:
- Be unused and unopened
- Have its original packaging intact
- Have all original labels and seals
- Be accompanied by the order/invoice details
- Not show signs of misuse or tampering
For damaged or incorrect products, please retain the product and its packaging until the matter has been resolved.
5. How to Request a Return
To request a return or replacement, contact us at:
Please provide:
- Order number
- Customer name
- Registered mobile number
- Reason for return
- Photographs/videos of the product
- Photographs/videos of the packaging
- Shipping label photographs, where applicable
Our customer support team may request additional information to verify your claim.
6. Verification and Approval
Returns will generally not be accepted where:
- The Ojas Shakti pack has been opened or used.
- The product seal has been broken or tampered with.
- The product has been damaged due to improper storage or handling after delivery.
- The product has been altered or modified after delivery.
- The customer ordered the wrong product and the product supplied is correct.
- The return request is made outside the applicable return period.
- The product was purchased through an unauthorised seller or third party.
These exclusions are subject to applicable consumer protection laws.
8. Replacement
Where a return or replacement is approved, Arogya Herbals may arrange a replacement product, subject to product availability.
If the replacement product is unavailable, an eligible refund or alternative resolution may be provided.
9. Return Shipping
Where the return is due to a verified damaged, defective, incorrect, or missing product attributable to Arogya Herbals or its logistics partner, we may arrange or bear the applicable return shipping cost.
For other circumstances, any applicable return shipping cost will be communicated before processing the return.
10. Contact Us
Our website is intended for adults.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
10. Third-Party Links
For return-related assistance:
Prakrti Herbaceuticals
Brand: Arogya Herbals
Address: 1342/1343, Near Hasti Bank, Lane No. 5, Dhule – 424001
Email: care@arogyaherbals.com
Phone: +91 7756977887
