Refund Policy
At Arogya Herbals, operated by Prakrti Herbaceuticals, we aim to ensure that every order reaches you safely and in proper condition.
This Refund Policy explains the circumstances under which a refund may be issued for purchases made through our website.
1. When a Refund May Be Issued
A refund may be considered in the following situations:
- A damaged product is received.
- A defective product is received.
- An incorrect product is delivered.
- A product is missing from the order.
- An approved return cannot be replaced because the replacement product is unavailable.
- An order is successfully cancelled before dispatch.
- A refund is otherwise required under applicable law.
All refunds are subject to verification and the applicable terms of our Return Policy.
2. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests can be accepted only if the order has not already been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the Return Policy will apply.
For eligible prepaid orders cancelled before dispatch, the applicable refund will be initiated after confirmation of cancellation.
3. Refund for Approved Returns
Once an eligible return is approved and the required verification has been completed, Arogya Herbals will initiate the applicable refund.
Refunds will generally be processed through the original payment method used for the order, wherever technically possible.
4. Refund Processing Time
After a refund is initiated by Arogya Herbals, the time required for the amount to appear in your bank account, card, UPI account, or other payment method may depend on the relevant bank, payment gateway, card issuer, or financial institution.
Arogya Herbals is not responsible for delays caused by such third-party financial institutions after the refund has been initiated.
5. Cash on Delivery Orders
For eligible refunds against Cash on Delivery (COD) orders, we may request valid bank account or UPI details from the customer to process the refund.
The refund will be initiated only after the relevant information and claim have been verified.
6. Partial Refunds
Where only part of an order is eligible for a refund, Arogya Herbals may issue a refund corresponding to the eligible product or portion of the order.
7. Promotional Orders
Refunds involving discounts, coupons, promotional offers, bundled products, free products, or special campaigns may be subject to the specific terms and conditions applicable to that offer.
8. Non-Refundable Situations
Refunds will generally not be provided where:
- An Ojas Shakti pack has been opened, used, consumed, or tampered with.
- The product has been damaged due to improper storage or handling after delivery.
- The customer has ordered the wrong product and the correct product was supplied.
- The return/refund request is made outside the applicable return period.
- The product was purchased from an unauthorised seller or third party.
- The customer refuses delivery for reasons unrelated to a product defect or damage, where applicable shipping/return costs are incurred.
These exclusions are subject to applicable law.
9. Failed or Duplicate Payments
If your payment has been debited but the order was not successfully created, please contact us with the relevant transaction details.
If a duplicate payment has been received for the same order, we will verify the transaction and initiate the eligible excess payment refund.
10. Contact Us
For refund-related queries:
Prakrti Herbaceuticals
Brand: Arogya Herbals
Address: 1342/1343, Near Hasti Bank, Lane No. 5, Dhule – 424001
Email: care@arogyaherbals.com
Phone: +91 7756977887
