Privacy Policy
At Arogya Herbals, operated by Prakrti Herbaceuticals, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information.
Personal Information
This may include:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- Order details
- Customer service communications
- Preferences you provide to us
Transaction Information
When you make a purchase, information relating to your transaction may be collected or processed.
Payments may be handled by third-party payment gateways and service providers. We generally do not store complete debit card, credit card, or banking credentials on our website servers.
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interactions
- Referring website
- Date and time of access
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Deliver products to you
- Process payments
- Provide customer support
- Respond to enquiries
- Send order confirmations and updates
- Manage returns, replacements, and refunds
- Improve our website and customer experience
- Understand website usage and performance
- Prevent fraud and unauthorised activity
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted
3. Marketing Communications
Where permitted and where you have provided the required consent or otherwise allowed under applicable law, we may send promotional communications regarding:
- Products
- Offers
- Discounts
- New launches
- Wellness-related brand updates
- Other Arogya Herbals communications
You may opt out of promotional email communications by using the unsubscribe option included in the communication or by contacting us.
We may continue to send essential transactional communications relating to your orders or account.
4. Cookies
Our website may use cookies and similar technologies to:
- Maintain website functionality
- Remember preferences
- Understand website traffic
- Analyse website performance
- Improve user experience
- Support marketing activities
You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Sharing of Personal Information
We may share relevant information with trusted service providers where necessary to operate our business, including:
- Payment gateway providers
- Courier and logistics partners
- Website hosting providers
- Technology service providers
- Customer support providers
- Analytics providers
- Marketing service providers
- Professional advisers
- Government authorities or regulators where legally required
We do not sell your personal information as a standalone commodity.
Third-party service providers may process information in accordance with their own privacy policies and applicable legal requirements.
6. Payment Security
Payments made through our website may be processed through third-party payment service providers.
We use reasonable technical and organisational measures to protect information handled by us.
However, no method of electronic transmission or internet storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:
- Order fulfilment
- Customer support
- Accounting and financial records
- Legal and regulatory compliance
- Fraud prevention
- Dispute resolution
When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.
8. Your Privacy Choices and Rights
Subject to applicable law, you may have rights concerning your personal information, including requesting access, correction, updating, deletion, or withdrawal of consent where applicable.
To make a privacy-related request, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
9. Children's Privacy
Our website is intended for adults.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
10. Third-Party Links
Our website may contain links to third-party websites, payment platforms, social media services, or other external websites.
Arogya Herbals is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.
Any updated policy will be published on this page with a revised “Last Updated” date.
12. Grievance Redressal
For privacy-related complaints, concerns, or requests, you may contact our grievance contact:
Grievance Officer
Prakrti Herbaceuticals
Email: care@arogyaherbals.com
Phone: +91 7756977887
Address: 1342/1343, Near Hasti Bank, Lane No. 5, Dhule – 424001
We will make reasonable efforts to review and address your concern in accordance with applicable law.
13. Contact Us
For privacy-related questions, please contact:
Prakrti Herbaceuticals
Brand: Arogya Herbals
Address: 1342/1343, Near Hasti Bank, Lane No. 5, Dhule – 424001
Email: care@arogyaherbals.com
Phone: +91 7756977887
